The Best Pet Tracker Just Got Smarter

Why do I need a Wi-Fi connection?

Whistle trackers require a Wi-Fi connection for the following reasons:

• During device activation, a Wi-Fi network is required to create and designate your pet's Safe Place(s).
• As soon as your pet’s Whistle tracker disconnects from a familiar Wi-Fi, you’ll get an alert that lets you know that your pet has left a Safe Place.
• A Wi-Fi network is what allows your Whistle tracker to quickly upload activity and location data about your pet and communicate that info to your pet’s profile on the Whistle app.
• When connected to Wi-Fi, your Whistle tracker is in a power save mode, preserving battery life.

How does a Whistle device track in real-time?

Whistle is an assisted-GPS device, which means it uses information from both AT&T®️ cellular towers and satellites to triangulate its position and report those coordinates back to you via the Whistle app. Both Whistle GO and Whistle GO Explore trackers help you pinpoint your pet’s location in 15 second intervals when a tracking session is enabled. Previous Whistle models used 60 second tracking intervals.

How does a Whistle device track insights about my pet’s behavior such as sleeping, licking, and scratching?

With a built-in accelerometer, Whistle GO & Whistle GO Explore trackers are capable of recording your dog’s movement 50 times every second. Advanced algorithms can then identify these movements as specific behaviors, including sleeping, scratching and licking. By comparing your dog’s unique patterns with hundreds of thousands of other dogs, and tracking any changes week-over-week, your  Whistle weekly wellness reports can help you spot potential health issues before they become problems.

How does the Night Light work on Whistle GO Explore tracker?

Whistle GO Explore includes a built-in light that you control from the Whistle app. To turn on the light, just tap one of three settings—slow flash, fast flash, or always on. It’s a great feature that comes in handy during a nighttime walk to light the path or just in case you need a beacon to help spot your pet in the dark.

My pet has a microchip. Why do I need a Whistle tracker?

While traditional microchipping and RFID tags are an important part of pet safety, they are reactive vs. proactive. To find a lost pet with a microchip, the pet must first be found and then taken to a vet or shelter with the right technology to read the chip—with the hopes that the database holds the owner’s current contact information. This process could take hours, days, or even weeks.

Whistle trackers, on the other hand, are a proactive approach to loss prevention—and now a proactive and technologically advanced approach to pet health care. By combining the power of GPS, Wi-Fi, cellular technology, and pet science, Whistle trackers give pet parents the power to pinpoint where their pet is at any given time, get alerts when their pet leaves home, and even monitor and track patterns of behaviors that could point to health issues before they become problems.

And while it may go without saying, here’s one final distinction: Whistle trackers are an external, on-collar device. Microchips, on the other hand, are embedded under your pet’s skin.

What’s the difference between a Whistle tracker and a Bluetooth tracker?

If you need to track a lost item within 100 ft., Bluetooth trackers may be all you need. But if you want to track your best friend who slipped out a side door, you’ll want much more from a tracking device. All Whistle trackers use GPS and cellular technology for real-time tracking so you can locate your pet in minutes from anywhere in the U.S. Because the safety and well-being of all pets is our #1 priority, our trackers also include features like:

• Alerts that go to those you designate when your pet leaves home
• Ability to set fitness goals based on pet’s age, weight, breed
• Health monitoring that detects and records behaviors like licking & scratching
• Weekly reports that reveal health insights and activity stats
• 24-hour timelines that chronicle your pet’s day
• Logs of when your dog was walked, for how long, and by whom
• Heat maps that reveal your pet’s favorite places
• Breakdowns that show how long your pet plays, walks, runs, rests, and more
• Automatic feature enhancements

What comes in the box?

Everything you need to get started comes in the box: a Whistle tracking device, charger, collar attachment, and Quick Start Guide.

Is the Whistle app free?

Yes, the Whistle app is free and available for iOS or Android.

I have multiple pets. Can I use my Whistle subscription for all?

Each pet needs their own Whistle tracker and each Whistle tracker needs its own subscription. There is no limit to the number of pets you can track from one Whistle app!

Do Whistle trackers only come in one size?

Yes. Whistle trackers come in one size. It works for any pet over 8 lbs. We regularly hear from customers who use the tracker on smaller dogs, too.

How do I attach a Whistle tracker to my pet’s collar?

Whistle trackers come with a secure snap collar attachment that easily locks onto most flat cloth or nylon collars up to 1” in width. Watch a video demo.

Can I add family, friends, and my dog walker to my Whistle account?

Yes. It’s easy to add family, friends and other caretakers to your account so everyone can keep track of your pet’s location and activities. Just use the Whistle app to invite anyone you’d like.

What is your return policy?

If purchased on Whistle.com: If you are not fully satisfied with your Whistle tracker, you can return the device within 90 days of purchase for a full refund. Any unused subscription will also be refunded (value is prorated based on remaining time of term). If you selected the monthly plan with the 12-month commitment, you will be released from the contract and its early termination fee.

Where can I find customer support or get answers to more technical questions?

We’re here for you and your pet! Visit support or call 1-855-999-0471.

Our advocates are available:
M-F 7am-4pm PST
Sat-Sun 7am-3:30pm PST